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Michael E. PorterA modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality Study Guides with detailed chapter summaries and analysis of major themes, characters, and more.
To gain a deeper understanding of national competitive advantage and the role of the main determinants in it, Porter examines four specific and successful industries from four different nations. While these industries reflect diverse structures and time periods, all demonstrate the different ways that the determinants in the Diamond model affect competitive edge.
The first industry Porter examines is the German printing press industry. The printing press was invented in Germany in 1440, and the country continued to dominate the industry even in the late 20th century. In 1985, Germany had a 50.2% share of world exports. A key to its early success in the 19th century was government support. As Porter highlights, “The king of Bavaria was actively trying to attract industry to the region” (183) and assisted K and B, the main producer at the time, by removing tariffs on all imports of necessary raw materials for the industry. The company also received a tax exemption for 10 years and benefited from lower labor costs in Oberzell, their base, than their main rivals in England. Boosting early advantage and success were the presence of new entrants in Germany, continual technology upgrades, and a precise differentiation strategy, whereby German firms competed on “high quality and reliability, high performance, and punctual delivery” (186). In addition, German firms benefited from a pool of highly skilled engineers and scientists and a world-class related industry in ink production.
The second example Porter examines is the US patient monitoring equipment industry. Patient monitors are devices that doctors use to measure patients’ vital signs such as heart rate, respiration, and blood pressure. The US has led in this industry since World War II. A key to US success in this area was, and is, anticipatory demand. The privatized US healthcare market meant that private doctors and hospitals, the primary buyers, wanted the most advanced equipment to help them compete for the “best” practice and avoid litigation. Both factors led them to be “very aggressive in gathering information for their diagnoses” (200). Likewise, US doctors had more freedom to purchase. In contrast, the socialized healthcare systems of Europe centralized buying decisions and focused on cost rather than quality. In addition, a strong supporting industry in computing in the US aided its firms by helping them move to new, computer-based monitors more seamlessly than their rivals.
Porter’s third example used is the Italian ceramics industry. Italy was the world’s most successful producer of ceramic tiles, accounting for 60% of world exports in 1987. Italian firms benefited from having “the most sophisticated tile market in the world” (214), due to the country’s preference for tiles in their houses. This basic advantage was reinforced by intense local rivalry and a strong sense of individual pride in the industry. Additionally, in the 1970s, Italian firms upgraded their technology and innovated to mitigate rising labor and energy costs.
The last example that Porter looks at is the Japanese robotics industry. Japan was by far the leader in this field, producing over half of the world’s industrial robots in the mid-1980s. Although robotics was initially an American invention in the 1950s, the Japanese pioneered the development of industrial robots in the 1970s, partly in response to rising energy costs and a severe labor shortage. This encouraged Japanese firms to persevere in robotics to overcome these problems, even when early models were limited or prone to breakdown. In addition, the government aided this longer-term strategic approach by offering incentives for investment in robotics and encouraging the creation of advanced industry-related factors. For example, by the 1980s Japan had robotics labs in 180 universities and colleges. All this contributed to continuing Japanese dominance in the industry.
In this chapter, Porter examines the increasing importance of service industries to advanced economies—and the growing internationalization of service industries. Services, or activities that provide a function for buyers without involving “the sale of a tangible product” (340), are becoming more important for several reasons. Growing affluence in advanced economies has increased the demand for services such as security, gardening, and cleaning, which many individuals used to do themselves. Also, firms are increasingly de-integrating “in-house” services because product complexity makes outsourcing activities to service providers more efficient. This trend has been encouraged by the privatization, or partial privatization, of services that were once publicly owned. For example, private service providers now help provide catering services to the US prison system. All these factors, Porter argues, have led to growth in the quality, quantity, and competitiveness of services and their importance as an industry.
Despite the differences between the industries Porter examines, the narratives of their success are remarkably similar. That is, despite the variations of structure, age, and location, their broad “stories” and the factors behind them share certain themes. These help to deepen, and make concrete, Porter’s account of how industries and nations create and sustain competitive advantage. The first of these is chance. In the printing press industry, the story of Friedrich Koenig played this role. His journey to England to learn about the printing press business, and his return to Germany (after being driven out) to set up Koenig and Bauer, sparked almost 200 years of German industry domination. Likewise, in Italian ceramics. Post-war reconstruction “created an unprecedented boom in building materials” (211), which, combined with the scarcity and high price of wood, led to a boom in demand for ceramic tiles. This helped jump-start Italian success in that field. A similar story arose from the US patient monitoring equipment industry. The combination of an entirely private healthcare system along with the “litigious nature of U.S. medicine” (202) paved the way for American dominance.
However, these initial chance “sparks” only led to industry success when combined with strong domestic rivalry and sophisticated home demand. These encouraged technological and production process innovation and were assisted by a positive but “indirect” (238) government role. The latter took the form of “improving demand conditions and stimulating factor creation” (238). For example, the US government’s world-leading investment in medical research after World War II helped create “early and strong demand for the most advanced health care equipment” (198). In Japan, government loan and lease programs for firms willing to innovate in industrial robots increased demand by lowering risk and familiarizing firms with robotics. As in Germany, both governments also helped with advanced factor creation by investing in universities and specialized graduates.
Further, early success was sustained by renewed innovation and upgrading, which kept the companies ahead of rivals. A common theme in encouraging innovation was selective factor disadvantage. For instance, in post-war Germany, a social state with strong unions meant high wage and benefit costs coupled with restrictions on working hours. As Porter stresses, these cost factor disadvantages “led German firms continually to rationalize production as well as to develop the highest-technology machines” (188), both to increase the productivity of costly labor and to reduce reliance on it. The same dynamic occurred in Italy and Japan. Labor costs coupled with rising energy prices created huge pressures to innovate. In addition, Germany and Japan had strong currencies, making goods seem relatively more expensive abroad, which made technological innovation more imperative.
The industries examined followed a similar trajectory, for similar reasons. They all had self-reinforcing factors of early internationalization and the emergence of geographically concentrated industry clusters. Strong domestic rivalry and demand led to early market saturation and incentives to penetrate foreign markets. This has made those firms, in turn, even stronger. With clusters, especially evident in Italy’s Sassuolo area ceramics, all elements of Porter’s model combined to show that “foreign firms must compete not with a single firm, or even a group of firms, but with an entire subculture” (225). This “organic system” is hard to replicate and therefore to rival—even though, as Porter notes, the consolidation of firms in the German printing and US patient monitoring industries is starting to erode advantage.
Porter looks at whether these factors and narratives track onto other, less tangible, industries. An interesting case is the service sector and why American, British, and Swiss firms enjoy success there. Just as in the manufacturing industries Porter examined, chance plays a role. UK and US firms enjoy an advantage in international services because English is so widely spoken in the world as a first and second language and because services require extensive communication with buyers. Likewise, British firms benefit from cultural ties with ex-empire countries like Canada and South Africa, while Switzerland benefits from its history of neutrality.
These chance factors have, like the previous examples, developed into sustained advantage due to better demand conditions. For example, the relatively informal character of the American social structure “make[s] services more amenable to systematization, standardization and branding” (259) than in countries where social interactions are more formal, like Japan and France. Their greater emphasis on ritual and etiquette means that services are expected to involve high levels of unhurried personal attention and continuity. This is incompatible with fast-paced, anonymous, and standardized service delivery in areas such as the hotel and restaurant industries—and with the transferability of services abroad. This has meant that Japan and many European countries have trailed Britain and the US in the increasingly important service sector.
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